Customer service is the assistance that is given to those people who enjoy the goods or services of the company. It involves ensuring that customers have a positive experience from when they start interacting with the company until the end. It helps build up trust, loyalty and thus leading to repeat businesses. In this module we shall focus on the following areas.
- Train on basic concepts of customer service
- Develop relationship with customers
- Match features and benefits
- Communicate effectively
- Deliver service excellence through teamwork
- The you factor
- Emotional intelligence in handling customer issues